Effective: January 7, 2026
Home Hive | Protecting Your Privacy
1. Information We Collect
| How Collected | Data Collected | Purpose |
|---|---|---|
| Contact Forms | Name, phone, email, address, service needs | Provide quotes, schedule services |
| Cookies/Analytics | IP address, browser type, pages visited | Improve website, track usage |
| Service Records | Property details, payment info | Service delivery, warranties |
| Communications | Email/text inquiries, feedback | Customer support |
2. How We Use Your Information
- Process service requests and quotes
- Schedule and perform home services
- Send service confirmations and updates
- Process payments and warranties
- Improve our website and services
- Comply with legal requirements
3. Information Sharing
We share information only with:
- Service Contractors: Assigned to your job (name, address, service details)
- Payment Processors: For billing
- Law Enforcement: If legally required
We DO NOT sell your data to third parties or use for behavioral advertising.
4. Your Privacy Rights
- Access: Request copy of your data
- Correction: Update inaccurate information
- Deletion: Remove your data (subject to service needs)
- Opt-Out: Unsubscribe from marketing emails (click link in emails)
- Do Not Call: Text STOP or email optout@homehive.us
5. CCPA Rights (California Residents)
See our CCPA Privacy Policy for California-specific rights including Right to Know, Delete, and Opt-Out of Sales (none currently).
6. Cookies & Tracking
- Essential: Site functionality
- Analytics: Google Analytics (anonymized)
- Your Control: Browser settings or Do Not Track signals
7. Data Security
We use industry-standard encryption, firewalls, and access controls. However, no online transmission is 100% secure.
8. Third Party Links
Links to partners/manufacturers not controlled by us. Review their privacy policies.
9. Children's Privacy
Services not directed at children under 13. No knowing collection from children.
10. Contact Us
11. Changes to Policy
Updates posted here with new effective date. Continued use = acceptance.